Exchanges

• Orders are exchangeable within 14 days from delivery, and 30 days for defective items.

• Products must be exchanged in unused condition with the original packaging.

• In case of receiving a physically damaged product(s) or wrong, a different product(s) exchange will be done for free within 2-5 working days inside Cairo, and 4-7 working days outside Cairo.

• In the case of exchanging normal orders, shipping fees will be added.

   Refunds

• Orders are refundable within 14 days from issuing the receipt.
  
  
• Products must be returned in unused condition with the original packaging.

• In case of receiving a wrong product or a defective product, the full amount will be refunded without any shipping fees.

• In case of a refund due to a change of mind, shipping fees will be deducted from the product price value.